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Questions about the AVA Smart Garden App

App - Features and Compatibility (2)

Set up - AVA Byte and App

How do I get the AVA Smart Garden App?

Go to the Apple App Store on iOS devices (iOS 10 and up), or go to the Google Play Store on Android devices (version 5.0 and up). Search for “AVA Smart Garden,” download the app, and get growing!

You can log into the app by making an account or logging in through your Facebook, Google, or Apple ID account.

 

How do I connect my Garden to the app?

Here is our App setup guide App User Manual. You can also watch a video tutorial here

While setting the garden, if you select the start time in the future the device will start in the same day. If you select the start time in the past the device will start the next day at that time.

Once you select your start time, you will not be able to change the start time.

If you are having issues with getting the device to connect to Wi-Fi, go to our Wi-Fi Connectivity page. The red light will blink if there are issues.

 

How do I know if my AVA Byte is connected to my Wi-Fi Network?

Scroll up from the main dashboard to check that your garden status says “Online.” This may take a couple of hours to update! If you notice your device has gone offline, not to worry, your device will continue to on with the recipe. To bring it back online, try a few things:

  • Check to see if your wifi is working.

  • If it is not working, try your usual troubleshooting tips, like power cycling the modem/router.

  • It will take some time to update that it is back online, so give it a few hours.

  • Move the device closer to the wifi for a day and see if that brings it back online 

    • It will take some time to update that it is back online, so give it a few hours).

  • Did you change your wifi credentials lately? This will affect the device’s ability to connect to the Internet.

    • If you did do this, please update your WiFi credentials via your device settings in the AVA Smart Garden App!

 

How do I scan my pod pack?

First, locate the QR code on the bottom of your pod pack sleeve. Scan the QR code when adding a new garden or when you press the “+” symbol on an empty pod on the garden homepage.

 

How do I add a new garden to my dashboard?

From your home screen, you will need to swipe up and go to the settings page. You will see the option to add a new device underneath your current gardens. Please follow the onscreen instructions for setting up your device! 

Remember to have your Wi-Fi credentials on hand and make sure you connect to your 2.4GHz network. 

 

How do I set up alerts and notifications?

The app will send you push notifications. This turns on when you connect your device to the AVA Smart Garden App. There are two ways to change your notification settings. You can turn off notifications during the initial device setup. Or you can go to your settings in the app and turn on/off notifications.

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App - Features and Compatibility

How do I get the AVA Smart Garden App?

Go to the Apple App Store on iOS devices (iOS 10 and up), or go to the Google Play Store on Android devices (version 5.0 and up). Search for “AVA Smart Garden,” download the app, and get growing! You can log into the app by making an account or logging in through your Facebook account, Google account or Apple ID.

 

Does it work on Android and iOS devices?

Yes, it is compatible with both iOS (iOS 10 and up) & Android (version 5.0 and up) operating systems.

 

Do I need to download the app for AVA Byte to work?

No, you do not need to download the app for the AVA Byte to work, however, we highly encourage it! The app provides useful data like water levels, light, temperature, humidity, and sends tips on how to maintain your plants. You can scan the pod packs provided to sync the device to the plants and get the optimized growing recipe for your plants. Then, you can keep track of harvest times, growing tips, and recipes. You can also add multiple gardens. If you do not have a smartphone and want to grow using the AVA Byte, then there is a default recipe that activates as soon as you plug the AVA Byte in. It takes about 1 minute for it to start and you can grow in offline mode. 

 

How many different users can connect to one device?

Only ONE user account can be connected to one device at a time. If someone else has connected their account to the device already, and another user adds that device after, the original user will be disconnected from the device and not receive updates.

If you would like to connect multiple people to a device, you can sign into the app under the SAME username/address. Please be sure to only share this information in a safe and secure manner. We suggest limiting it to the people in your household. 

 

What kind of tips and reminders will I get?

Germination: The app will help you watch for when your plants have sprouted! After 3 days, you will receive a reminder to remove the germination domes, which are designed to expedite the germination process.

 

Transplanting & Harvesting: The app will walk you through the different transplanting or harvesting options for your plants. The goal of our tips is to ensure that your transplanted plants continue to thrive and that your harvested plants are at their prime.

 

Byte Cleaning:Every month, the app will remind you to clean your Byte for optimal performance. Our easy-to-follow steps will guide you through the cleaning process to keep your garden fresh. 

 

Reservoir Refill: The app will remind you when to refill your reservoir based on the water level sensor. Your Byte should only require a refill every 2-4 weeks.

 

How many AVA Byte Gardens can I link under one account?

To allow for strong connectivity, we recommend only connecting up to 6 devices to the same Wi-Fi network at a time.

 

How do I delete a garden from my dashboard?

From your home screen, you will need to swipe up and go to the settings page. Then click the device settings of the garden you wish to delete from your account. At the bottom of the screen is the delete garden option. Click here and then click yes if you wish to delete the garden from your account.

 

How do I add a new garden to my dashboard?

From your home screen, you will need to swipe up and go to the settings page. You will see the option to add a new device underneath your current gardens. Please follow the onscreen instructions for setting up your device!

Remember to have your Wi-Fi credentials on hand and to make sure you connect to your 2.4G network.

 

How do I set up alerts and notifications?

The app will send you push notifications. This is automatically turned on when you connect your device to the AVA Smart Garden App. In order to change your notification settings, you can either turn off notifications during the initial device setup or go to your settings in the app and turn on/off notifications.

 

What information can the AVA app tell me about my AVA Byte?

  • When your plants are ready to harvest

  • When you need to add water and the current water level

  • The surrounding light intensity, temperature, and humidity levels

  • A photo gallery and timelapse that allows you to view your plants remotely

  • Harvest flows: how to plant, how to harvest, how to transplant, tutorials

  • When to clean your byte + how

 

Can I share the progress of my plants on social media directly from the app?

Yes, you can! From the main dashboard, swipe up and you can see the gallery. Click the view all on the right-hand side above the photos. You have two options:

  1. Share a timelapse (these are created every 30 days)

    • Click the timelapse line and find the timelapse you would like to share

    • Tap the icon to share or save it to your camera gallery

  2. Share a photo

    • Click the photos line and find the photo you would like to share

    • Tap the icon to share or save it to your camera gallery

 

I think I have found a bug, where can I report it?

If you have noticed a bug in the app, please send an email to support@avagrows.com with some more details. We are constantly working to improve our app so we may already be working on it. However, please bring it to our attention so we can improve your growing experience!

 

I have some suggestions or feedback on the AVA Smart Garden app, who should I speak with?

Exciting, we love user feedback! Please send an email to support@avagrows.com with some more details. We value our users' input and will make changes based on feedback and suggestions as best we can. Thank you for helping us (and others) to get growing!

 

Can I contact the customer service team through the app?

You can currently reach out to our customer support team through a form on the app. To do so, please go to your settings page, scroll to the bottom, and click the support option. Here you can access our FAQs or press the contact us option and fill out the form with your inquiry.

We are working on building features like live chat into the app. If you have any feedback on the in-app support, please share it with our support team!

 

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Wi-Fi Issues (1)

Wi-Fi Connectivity

​​​​​​I am having trouble getting my device to connect to Wi-Fi. What should I do?

There may be a couple of reasons why your device is not connecting to your Wi-Fi:

  • Check that there is no space after your Wi-Fi name, as autofill tends to do this sometimes.

  • Check that your Wi-Fi credentials have been entered correctly. Both the network name and password are case sensitive!

  • Try moving closer to your Wi-Fi router to get a stronger connection.

  • Make sure you are using the most updated version of the app! The app updates automatically, but you can check the version number by going to Settings > Account (at the bottom of the screen).

    • The most up to date versions of the app are (as of May 30, 2020):

      • iOS – 1.0.43

      • Android – 1.0.43

    • You can update your app via your app store. 

  • Make sure your wifi signal is set to broadcast SSID as the device cannot connect hidden networks.

  • Check that you are connecting to 2.4GHz network and that your 2.4GHz SSID is different from your 5GHz SSID. Some Internet Service Providers enable band steering, which gives your 2.4GHz and 5GHz networks the same SSID. This needs to be disabled in order for the device to connect to your Wi-Fi. You can disable this by going to your Wi-Fi router admin settings (your login information will be on your router).

    • Please note: Various providers have different terms for band steering (e.g., smart steering) and you will have to reach out to your specific provider for further information as the steps vary per router.

    • See below as an example.

SSID Band Steering Disabled

 

Why can’t I see the AVA Byte Wi-Fi network on my phone? 

If you don’t see the AVA Byte network appear on your phone’s Wi-Fi Settings page, make sure the button of your Byte is pulsing yellow. Try to return to the AVA Smart Garden app and then reopen the Wi-Fi Settings page to refresh it.

 

How can I check what Wi-Fi security type I am using?

WPA2 is the most common security type for Wi-Fi but you can check this in your router/modem settings. This can be done by logging into the admin site for your router/modem. If you need support on how to do this, contact your internet service provider. You can also follow the steps below for your specific device.

Checking Your Wi-Fi Security Type in Windows 10:

  • On Windows 10, find the Wi-Fi Connection icon in the taskbar. Click it, then click Properties underneath your current Wi-Fi connection. Scroll down, and look for the Wi-Fi details under Properties. Under that, look for Security Type, which displays your Wi-Fi’s protocol.

Checking Your Wi-Fi Security Type in macOS:

  • Checking the Wi-Fi security type on macOS is very easy. Hold down the Option key and click on the Wi-Fi icon in the toolbar. It will show your network details, including what security type you’re on.

Checking Your Wi-Fi Security Type in Android:

  • To check on an Android phone, go into Settings, then open the Wi-Fi category. Select the Wi-Fi you’re connected to and click on the gear to view settings. Look for Security to see your security type. Note that the path to this screen may differ depending on your device.

Checking Your Wi-Fi Security Type on an iPhone:

  • Unfortunately, there’s no way within iOS to check your Wi-Fi security. If you want to check your Wi-Fi’s security strength, your best bet is to either use a computer or log into the router through the phone.

 

How many devices can I connect to my Wi-Fi?

To allow for strong connectivity, we recommend only connecting up to 6 devices to the same Wi-Fi network at a time.

 

My device is now offline, what happened?

If you notice your device has gone offline, not to worry, your device will continue to on with the recipe. To bring it back online, try a few things:

  • Check to see if your Wi-Fi is working. If not, try your usual troubleshooting tips, like power cycling the modem/router, or whatever other tricks help you get it back! Again it will take some time to update that it is back online, so give it a few hours.

  • Move the device closer to the Wi-Fi for a day and see if that brings it back online (again it will take some time to update that it is back online, so give it a few hours).

  • Did you change your Wi-Fi credentials lately? This will affect the device’s ability to connect to the internet

    • If you did do this, please contact the support team so we can get you back online!

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